How long does it take to receive my order?
Orders received are usually shipped from our Vancouver, British Columbia's warehouse within 72 hours. Add the normal delivery schedule of the courier (2-4 days for the west coast and 7-10 days for the east coast) and you will have determined your delivery date. We strive to get every order out quickly. If you need to rush an order, let us know. We will do what we can to prioritize it!
How much will the shipping charges cost me?
We cannot be completely sure of your shipping charges until we have packed your order. As a general rule, freight charge is usually between 5% to 8% of the merchandise cost in western Canada, up to 12% in central Canada & 15% in eastern Canada. To USA, freight charge is minimum 10% and as high as 30%. The cost is dependent upon the size, weight and distance the order is shipping. If, your merchandise freight exceeds 20% of the order, we will call for approval before shipping it out. We have a free freight policy for qualified customers in Canada. Please refer to our Freight Policy in Terms of Sales.
How will you ship my order?
For shipment in Canada, we usually use Greyhound and Canpar. For shipment to USA, we use Canpar or Canada Post.
What is your minimum order?
Our minimum order is $100.00. This order does not include shipping charge. Minimum quantity order for each item is as indicated in the catalogue.
Do you give discounts on big purchases?
Yes, volume discounts are available. Contact us for details.
What is your return policy?
Although we stand behind the quality of the products we sell, we do NOT extend any WARRANTIES. We only accept returns on manufacturers' defective products. You must obtain an authorization from one of our company representatives prior to returning goods. Unauthorized returns will be refused. Unless it is a shipping error of our part, the return shipping charge is the responsibility of the customers.
An item I received is not what I expected. Can I return it?
We strive to depict every product the best we can on the catalogue. In the event that goods received are not what you expected, you may send the product(s) back for full credit AT YOUR EXPENSE. However, the products must be in their ORIGINAL brand new conditions & you must send them back promptly. If the products returned are apparent to have been displayed on store shelves, the return will be refused. You must obtain prior authorization BEFORE returning the goods.
Do you have a showroom?
Yes. We have a 3,000 square foot showroom in Vancouver, British Columbia. Please feel free to visit our showroom during business hours. No appointment necessary. See About Us for our address and business hours.
Do you have paper catalogue?
Yes, we do. Contact us.
Do you have a sales representative who can come to my store?
We have area representatives in most regions in Canada. If you would like a representative to visit your store, please contact us and we will be glad to put you in touch with your area representative. We regrettably don't have area representatives in USA. However, our in-house sales team is pleased to help you with any enquiries.
Are prices the same regardless on how I place my order?
Definitely. Prices are the same whether you place your order with one of our sales representative, online, by phone or by fax.