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Prices
All prices quoted are in US dollar per piece unless otherwise stated. Due to fluctuations in international currency & other matters beyond our control, prices are subject to change without notice. We advise our customers to confirm prices when placing orders.
Minimum Order
We have a minimum dollar order amount of US$100.00. This amount does not include freight charge. Minimum unit order for each item is as indicated on the catalog.
Discounts
Discounts are available on for volume purchase. Please contact us for details. Orders are to be prepaid by customers in advance until an open account is established.
Payment Terms
We gladly accept Visa or Master Card payment. Sorry no C.O.D.
Net 30 days from invoice date on established accounts. Our Credit Application Form must be completed in its entirety before an open
account will be considered. Accounts who are in arrear in payment will have their open terms privilege revoked without notice.
Turn Around Time
Unless instructed otherwise, orders are generally shipped within 72 hours. Rush orders are gladly accepted.
Back Orders
Items not available at the time the order is shipped will be placed on back order AUTOMATICALLY. If you do not want any back orders, please let us know AT TIME OF ORDER. We pay the freight charge on shippable back orders. Back orders that are not economical to ship will be cancelled without notice.
Bar Codes
Most items are bar-coded. Please refer to the individual pictures for the codes.
Freight Policy
Orders under US$850.00. Goods will be shipped prepaid and charge to customer's account. We ship via the most economical way usually with Canpar, UPS or Canada Post.
Orders over US$850.00. We offer an 7% freight allowance on orders over US$850.00.
Customer may specify a freight company for shipping. In the absence of shipping instructions, we will ship via the most economical way. We can only ascertain the freight charge after the order is picked and packed. As a general rule, freight charge should be between 10% to 20% of the invoice amount. The charge is depended on the size, weight & the distance of the shipment. If the freight charge is over 20% of the invoice amount, we will contact you for approval before shipment.
Claims for shortages must be made within 10 days after receipt of goods.
Claims
All merchandises are carefully packed in good condition & carefully inspected when picked up by the carrier. Our responsibility for damage ceases when your order is accepted & signed by the carrier. If your appears to have been damaged , request a notation to the effect on your waybill. Promptly unpack & inspect the contents & file a written claim for the damages with the carrier immediately.
Although we stand behind the quality of the products we sell, we do NOT extend any WARRANTIES. We only accept returns on manufacturers' defective products. You must obtain an authorization from one of our company representatives prior to returning goods. Unauthorized returns will be refused.
Unless it is a shipping error of our part, the return shipping charge is the responsibility of the customers.
Return Policy
We strive to depict every product the best we can on the catalogue. In the event that goods received are not what you expected, you may send the product (s) back for full credit AT YOUR EXPENSE. However, the products must be in their ORIGINAL brand new conditions & you must send them back promptly. If the products returned are apparent to have been displayed on store shelves, the return will be refused. You must obtain prior authorization BEFORE returning the goods.
We will be happy to offer a credit note or an exchange for return goods. We regret that we do not give cash refund.
Fireworks
Due to restrictions in international laws, fireworks are NOT FOR SALE outside of Canada.
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